About Course

*Instructor-led lessons
*Classroom presence or online as hybrid training
 

Implementing Cisco Collaboration Applications (CLICA) v1.

In this course "Implementing Cisco Collaboration Applications (CLICA) v1.0" you will learn how to implement Single Sign-On (SSO), Cisco Unified IM and Presence, Cisco Unity Connection and Cisco Unity Express. You will learn how to optimize communication workflows, strengthen compliance measures and improve your communication systems and devices. This course also grants you 40 Continuing Education (CE) credits for re-certification.

This course prepares you for the 300-810 Implementing Cisco Collaboration Applications (CLICA) exam.

Technology areas: Collaboration
Duration: 5 days

Course details

After completing this course, you should be able to:

  • Configure and troubleshoot the integration of Cisco Unity Connection
  • Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection Call Handlers
  • Configure and troubleshoot Cisco Unity Express
  • SSO for Cisco Unified Communications
  • Describe applications
  • Describe the integration of Cisco Jabber and Cisco Unified Communications Manager IM and Presence with other Cisco or third-party applications
  • Customize the functionality of Cisco Unified Communications Manager IM and Presence and Cisco Jabber
  • Configure and troubleshoot chat rooms and message archiving
  • Fix Cisco Jabber and Cisco Unified Communications Manager IM and Presence
  • Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM and Presence Server
  • Configure call recording and monitoring

Prerequisites

Before taking this course, you should have the following knowledge and skills:

  • Basic understanding of network technologies
  • Basic understanding of voice and video
  • Experience with Cisco Unified Communications Manager (CUCM), including a single site dial plan, a single Public Switched Telephone Network (PSTN) gateway and Session Initiation Protocol (SIP)
  • Trunks

Structure

  • Configure and troubleshoot Cisco Unity Connection integration
  • Configuring and troubleshooting Cisco Unity Connection Call Handlers
  • Troubleshooting Cisco Unity Connection- Configuring and troubleshooting Cisco Unity Express
  • Configuring Single Sign-On (SSO) for Cisco Unified Communications
  • Applications
  • Integration of Cisco Unified Communications Manager IM and Presence and Cisco Jabber
  • Customize the functionality of Cisco Unified Communications Manager IM and Presence and Cisco Jabber
  • Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message Archiving
  • Fixing the Cisco Unified Communications Manager IM and Presence Service
  • Integration of Cisco Unified Attendant Console Advanced
  • Implementing call recording and monitoring

Laboratory introduction

  • Integration and setup of Cisco Unity Connection
  • Configuring Cisco Unity Connection Call Handlers
  • Implementation of Toll Fraud Prevention (fraud protection)
  • Troubleshooting problems with Cisco Unity Connection Call Handlers
  • Troubleshooting problems with Cisco Unity Connection
  • Configuring Cisco Unity Express
  • Troubleshooting problems with Cisco Unity Express
  • Configuring Cisco Unified Communications Manager IM and Presence High Availability
  • Implementation of Cisco Jabber
  • Configuring centralized Cisco Unified Communications Manager IM and Presence
  • Configuring the functionality of the Cisco Unified Communications Manager IM and Presence Service
  • Activate message archiving and chat rooms
  • Fixing the database connection of Cisco Unified Communications IM and Presence
  • Resolve high availability issues with Cisco Unified Communications Manager IM and Presence
  • Fixing the Cisco Unified Communications Manager IM and Presence Service
  • Integration of Cisco Unified Attendant Console Advanced
  • Implementation of call recording and monitoring using a solution based on Switched Port Analyzer (SPAN)
  • Implementation of Cisco Unified Communications Manager Call Recording and Monitoring
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