CCNA Voice Collaboration

For network video engineers, IP telephony and IP network engineers who want to develop and advance their collaboration and video skills in line with the convergence of voice, video, data and mobile applications, the Cisco CCNA Collaboration certification is a job-role focused training and certification program. It will allow you to maximize your investment in your education, and increase your professional value by giving you the skills to help your IT organization meet increased business demands resulting from these technology transitions.

Implementing Cisco Collaboration Devices (CICD) 1.0

Course Content

This course focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance. A new type of lab called a Discovery lab is introduced. Discovery labs are a learning environment, embedded in the lessons, that enables students to learn about principles and technology in a more interactive, hands-on way. The course also contains Challenge labs. Challenge labs are labs where students test their knowledge gained through a lesson or multiple lessons. After successful completion of this course, the student will be able to:

  • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows 
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service. Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express 
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express 
  • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express 
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications 
  • Describe how to maintain a Cisco Unified Communications solution

Course Outline

  • Module 1: Describe the Characteristics of a Cisco Unified Communications Solution 
  • Module 2: Provision End Users and Associated Devices 
  • Module 3: Configure Voice Messaging and Presence 
  • Module 4: Maintain Cisco Unified Communications System 
  • Module 5: Provide End User Support

Implementing Cisco Video Network Devices, Part 2 (CIVND2) 1.0

Course Content

The Implementing Cisco Video Network Devices, Part 2 (CVIND2) course will provide students with the necessary knowledge and skills to implement various Cisco Collaboration endpoints in converged Cisco infrastructures. It covers a range of Cisco Collaboration solutions and enables students to implement and troubleshoot Cisco Unified Communication This course also introduces a new type of lab called a Discovery lab. Discovery labs are a learning environment, embedded in the lessons, that enables students to learn about principles and technology in a more interactive, hands-on way.

Course Outline

  • Module 1: Describe the components and architectures of Cisco Business Video solutions 
  • Module 2: Implement Cisco Collaboration endpoints 
  • Module 3: Implement Cisco TelePresence endpoints 
  • Module 4: Implement multipoint conferencing on Cisco Collaboration endpoints 
  • Module 5: Implement Cisco Digital Media Players